Kohl's Reviews and Complaints
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Kohl's Reviews
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rebate
Kohl's Support Ticket
I purchased an item that qualified for a $15 rebate. I have been checking the status of the rebate and it said it was mailed January 15 and to wait 21 days. It's been 27 and there is no rebate. I have also received another 10 dollar rebate for another product that was only mailed 7 days ago. They have no way of reporting a missing rebate. I would have not bought the product had it not been for the rebate. More...
(Shopping, Chain Stores)
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e-check
Kohl's Support Ticket
Paid my account balance with an e-check. I was charged $25.00 because they said the checking account was closed. Account was not closed. Then they said I must have inputted the incorrect information. If it's incorrect, why does my Kohl's account say it's "verified" with a big green check mark. The employee said that it said it was verified because "I" verified it...not them. Paid the $25. and closed the account, changed my email so I wouldn't get anymore crap and changed my address so no more mailings. I did verify that. More...
(Credit Cards, Finance, Banks)
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lost items
Kohl's Support Ticket
I ordered items on 11/22/12 for Christmas. Now it is 1/11/13 and no items for Christmas and Khol's has no idea where my package is. I have called them multiple times and finally the last two times they put tracers on the package only to tell me to keep waiting. Now, all I want to do is speak to a manager to see if they could escalate my tracer since this was ordered 7 weeks ago. This is my second time on hold for a manager. The first time I had to wait over 30 mins and then the line just disconnected. This call has been over 30 mins again and no one is on the line. I have been told... More...
(Online Shopping - Sponsored by AMAZON.COM)
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scam/fraud
Kohl's Support Ticket
returned items,told corporate refund,will send money thru mail, never hear from kohls, i called them, and they accused me of stealing those items so they kept my money and my goods!and i'm speechless!because they are so mean! jason 214-470-5682 or @j.j.virachack@gmail.com contact me to learned more about their scam! thank you! More...
(Shopping, Chain Stores)
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Lost my items
Kohl's Support Ticket
Kohls.com took my order, said it had been shipped, and never delivered. 10-14 days to refund my account??? That is ridiculous! I could understand that If I chose to return the items, but not when your company is the one who lost my order!! More...
(Online Shopping - Sponsored by AMAZON.COM)
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Website performance
Kohl's Support Ticket
I have been trying to shop online at Kohl's the entire day today and would have spent hundreds of dollars by now. However, I am now giving up. The website, accessed from multiple sources to ensure it wasn't my connection, is impossible to navigate. Pages won't load, I can't even log in to save what I want to put in my cart, and then I end up losing the whole product. Ridiculous! More...
(Holiday shopping reviews)
Kohl's Reviews By Product
Kohl's Comments
well , if they have problem with it why do they bring up such offers..huh!!
Lori
Disappointed.
1) Their web site doesn't accept complaints (see above).
2) Their store is ok, but people are too busy. I couldn't find any one to ask a question since I couldn't find what I was looking for. Lower prices aren't worth it if it's a hassle.
I'm willing to say that maybe my yahoo account just doesn't like kohls and does not want me to pay my bills on time. Maybe that's the answer.
Anyone else ever try to reset their password and never got their reset email?
Although the store was very slow, no one asked if help was needed. Employees, including the manager continued to walk past me as I stood for several minutes in one spot trying to get someone’s attention.
I was sent to customer service where Laya told the desk #1241 didn’t have what we were looking for and walked away before I could reiterate we wanted her to check other Kohls locations for stock so I could pick items up. I did not wish to utilize Kohls.com and wait 4 days for delivery if a Kohls 15 minutes apart from one another could have it ready today.
When Laya was contacted again, she interrupted me in midsentence as I tried to explain customer service said she’d check other Kohls locations for stock, pointing her finger at the ground stating to me: THIS IS ALL WE HAVE…DO YOU SEE?” I told her I did, finished my sentence, and she walked away mumbling leaving me to assume that I should follow her back to customer service desk.
For several minutes I stood outside the customer service desk, not even knowing if Laya was making the call or just left. One employee after another walked by me as I stood in the isle, yet not one asked if I was being helped.
Nicole, the manager was walking by me, and I had to stop her to ask if she’d help determine if Laya was even working on my request. As I informed her of Laya’s rude comment, I stated that I didn’t think I wished to patronize such discourteous behavior however thought as the manager of Kohls she should know.
Nicole’s responses were to check Kohls.com but “YOU CAN LEAVE IF YOU WANT TO.” Only when I reiterated how offended I felt, did Nicole state (while walking away from me) that she’d speak to Laya.
Family works in Kohls area where I trust this letter is being sent. We also have a strong affiliation with The Children’s Hospital in Colorado. I have worked for companies a great deal larger than Kohls and even they come and go. While I harbor no ill feelings for this horrible experience in service by not only a clerk, but the manager also, I can assure you such arrogance will only eventually expedite the same demise for your company.
Expect great things? I did choose to leave, went next door to an attached Target, purchased the same thing we’d been trying to piece together for 6 months at 3 Kohls in less than 5 minutes. Stocked, same price, courteous employees. All I expect is a response, and at minimum a verbal warning & training in customer service for both your choices in management and clerks.
Although the store was very slow, no one asked if help was needed. Employees, including the manager continued to walk past me as I stood for several minutes in one spot trying to get someone’s attention.
I was sent to customer service where Laya told the desk #1241 didn’t have what we were looking for and walked away before I could reiterate we wanted her to check other Kohls locations for stock so I could pick items up. I did not wish to utilize Kohls.com and wait 4 days for delivery if a Kohls 15 minutes apart from one another could have it ready today.
When Laya was contacted again, she interrupted me in midsentence as I tried to explain customer service said she’d check other Kohls locations for stock, pointing her finger at the ground stating to me: THIS IS ALL WE HAVE…DO YOU SEE?” I told her I did, finished my sentence, and she walked away mumbling leaving me to assume that I should follow her back to customer service desk.
For several minutes I stood outside the customer service desk, not even knowing if Laya was making the call or just left. One employee after another walked by me as I stood in the isle, yet not one asked if I was being helped.
Nicole, the manager was walking by me, and I had to stop her to ask if she’d help determine if Laya was even working on my request. As I informed her of Laya’s rude comment, I stated that I didn’t think I wished to patronize such discourteous behavior however thought as the manager of Kohls she should know.
Nicole’s responses were to check Kohls.com but “YOU CAN LEAVE IF YOU WANT TO.” Only when I reiterated how offended I felt, did Nicole state (while walking away from me) that she’d speak to Laya.
Family works in Kohls area where I trust this letter is being sent. We also have a strong affiliation with The Children’s Hospital in Colorado. I have worked for companies a great deal larger than Kohls and even they come and go. While I harbor no ill feelings for this horrible experience in service by not only a clerk, but the manager also, I can assure you such arrogance will only eventually expedite the same demise for your company.
Expect great things? I did choose to leave, went next door to an attached Target, purchased the same thing we’d been trying to piece together for 6 months at 3 Kohls in less than 5 minutes. Stocked, same price, courteous employees. All I expect is a response, and at minimum a verbal warning & training in customer service for both your choices in management and clerks.
Although the store was very slow, no one asked if help was needed. Employees, including the manager continued to walk past me as I stood for several minutes in one spot trying to get someone’s attention.
I was sent to customer service where Laya told the desk #1241 didn’t have what we were looking for and walked away before I could reiterate we wanted her to check other Kohls locations for stock so I could pick items up. I did not wish to utilize Kohls.com and wait 4 days for delivery if a Kohls 15 minutes apart from one another could have it ready today.
When Laya was contacted again, she interrupted me in midsentence as I tried to explain customer service said she’d check other Kohls locations for stock, pointing her finger at the ground stating to me: THIS IS ALL WE HAVE…DO YOU SEE?” I told her I did, finished my sentence, and she walked away mumbling leaving me to assume that I should follow her back to customer service desk.
For several minutes I stood outside the customer service desk, not even knowing if Laya was making the call or just left. One employee after another walked by me as I stood in the isle, yet not one asked if I was being helped.
Nicole, the manager was walking by me, and I had to stop her to ask if she’d help determine if Laya was even working on my request. As I informed her of Laya’s rude comment, I stated that I didn’t think I wished to patronize such discourteous behavior however thought as the manager of Kohls she should know.
Nicole’s responses were to check Kohls.com but “YOU CAN LEAVE IF YOU WANT TO.” Only when I reiterated how offended I felt, did Nicole state (while walking away from me) that she’d speak to Laya.
Family works in Kohls area where I trust this letter is being sent. We also have a strong affiliation with The Children’s Hospital in Colorado. I have worked for companies a great deal larger than Kohls and even they come and go. While I harbor no ill feelings for this horrible experience in service by not only a clerk, but the manager also, I can assure you such arrogance will only eventually expedite the same demise for your company.
Expect great things? I did choose to leave, went next door to an attached Target, purchased the same thing we’d been trying to piece together for 6 months at 3 Kohls in less than 5 minutes. Stocked, same price, courteous employees. All I expect is a response, and at minimum a verbal warning & training in customer service for both your choices in management and clerks.
Although the store was very slow, no one asked if help was needed. Employees, including the manager continued to walk past me as I stood for several minutes in one spot trying to get someone’s attention.
I was sent to customer service where Laya told the desk #1241 didn’t have what we were looking for and walked away before I could reiterate we wanted her to check other Kohls locations for stock so I could pick items up. I did not wish to utilize Kohls.com and wait 4 days for delivery if a Kohls 15 minutes apart from one another could have it ready today.
When Laya was contacted again, she interrupted me in midsentence as I tried to explain customer service said she’d check other Kohls locations for stock, pointing her finger at the ground stating to me: THIS IS ALL WE HAVE…DO YOU SEE?” I told her I did, finished my sentence, and she walked away mumbling leaving me to assume that I should follow her back to customer service desk.
For several minutes I stood outside the customer service desk, not even knowing if Laya was making the call or just left. One employee after another walked by me as I stood in the isle, yet not one asked if I was being helped.
Nicole, the manager was walking by me, and I had to stop her to ask if she’d help determine if Laya was even working on my request. As I informed her of Laya’s rude comment, I stated that I didn’t think I wished to patronize such discourteous behavior however thought as the manager of Kohls she should know.
Nicole’s responses were to check Kohls.com but “YOU CAN LEAVE IF YOU WANT TO.” Only when I reiterated how offended I felt, did Nicole state (while walking away from me) that she’d speak to Laya.
Family works in Kohls area where I trust this letter is being sent. We also have a strong affiliation with The Children’s Hospital in Colorado. I have worked for companies a great deal larger than Kohls and even they come and go. While I harbor no ill feelings for this horrible experience in service by not only a clerk, but the manager also, I can assure you such arrogance will only eventually expedite the same demise for your company.
Expect great things? I did choose to leave, went next door to an attached Target, purchased the same thing we’d been trying to piece together for 6 months at 3 Kohls in less than 5 minutes. Stocked, same price, courteous employees. All I expect is a response, and at minimum a verbal warning & training in customer service for both your choices in management and clerks.
COMPLAINTS RESOLVED
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